Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during transit?
All perishable goods are packed in insulated thermal liners with food-grade gel ice packs to maintain optimal temperature. We prioritize expedited shipping for these items to ensure they arrive at your door in peak condition.
Where does Janus Deli source its products?
We partner with artisanal producers and heritage farms globally. Each product is hand-selected by our curators to ensure it meets our strict standards for quality, sustainability, and authentic flavor.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. Due to customs regulations regarding fresh produce and dairy, international shipping options may vary based on the specific items in your cart.
Can I schedule a specific delivery date for a gift?
Yes, during checkout you can select a 'Preferred Delivery Date.' While we cannot guarantee the exact hour, we coordinate with our carriers to hit your requested window as closely as possible.
Are there options for customers with specific dietary restrictions?
Absolutely. Our website features filters for gluten-free, vegan, nut-free, and organic products. Detailed ingredient lists and allergen warnings are provided on every product page.