Returns & Exchanges
At Janus Deli, we take pride in the quality of our artisanal products; however, due to the perishable nature of food, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photographs of the damaged product and the original packaging, including the shipping label, to help us process your request.
Contact Customer Support
Email our team at [email protected] with your order number and the photos attached to report the discrepancy.
Review Process
Our quality assurance team will review your claim within 24 hours to determine if a refund or a replacement shipment is appropriate.
Resolution Delivery
Once approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing